If you’re hunting for a new UK casino, you’ve probably stumbled across the name. But before you hand over any cash, read this lucky twice casino review. Because what we found when we put Lucky Twice through our standard tests was a welcome bonus that actually costs you money. Yes, costs. Let me explain.
Welcome Bonus – A Net Loss on Your First Deposit
We tested 133 UK online casinos with a £100 first deposit to see what a player actually walks away with after meeting all wagering requirements. Lucky Twice finished 89th. Its Actual Bonus Value (ABV100) came out at -£32.74. That means you’re nearly £33 worse off than if you’d just walked away after depositing. The bonus spins? 50 of them, but with a 40x wagering requirement and a max RTP of 91.25%. Their value was -£2.74. Not a single positive number in sight. The overall welcome package ranked 89th out of 133. If you’re a new player hoping for a boost, look elsewhere. This is one of the stingiest offers we’ve tested.
Customer Support – Fast Emails, But Not Always Replying
Here’s a split picture. Lucky Twice’s email support is blazing fast – average response time of 6 minutes, which is over 20 hours faster than the UK average. That put it in 10th place overall for speed. But there’s a catch: only 80% of its emails got a reply. That’s 20% below the average reply rate across all 133 casinos. If you gamble with Lucky Twice, you have a one-in-five chance your question gets ignored. Live chat is available from 9am to 10pm weekdays and 11am to 10pm weekends. No phone number.
- Email response time: 6 minutes (10th best in UK)
- Email reply rate: 80% (below average)
- Live chat hours: 9am-10pm Mon-Fri, 11am-10pm Sat-Sun
Game Library – Decent Variety, Nothing Special
With 1,548 games, Lucky Twice sits right at the UK average of 1,545. It earned 4.5 stars and 66th place out of 133 in our game selection test. You get slots, roulette, blackjack, live casino, poker, and bingo. No sports betting, no horses, no fantasy sports. It’s a solid mid-table offering – enough to keep you busy, but you won’t be blown away by the size of the catalogue.
Website Speed – A Little Sluggish
Lucky Twice loaded in 2.90 seconds on average during our tests. That’s slower than the UK average of 3.10 seconds. It ranked 89th out of 133. Not a dealbreaker, but if you hate waiting, there are faster options out there.
Overall Verdict – Not Our Recommendation
When we combined points (bonus, support, games, speed), Lucky Twice finished 95th out of 133 by points and 97th by star rating. The overall ranking sits at 72nd. The standout issue is that welcome bonus – it’s designed to take value from you, not give it. The customer support is hit-or-miss, the speed is mediocre, and the game library is average. For a first deposit you’d be better off picking a casino with a positive ABV100 offer. If you still want to give Lucky Twice a spin, at least go in knowing the starting hand is stacked against you.